Privacy Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. Introduction

This Privacy Policy explains how Aqyl AI PTE. LTD. (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you use askalem, our agreement-making and fund-transfer bot available on Discord and other chat platforms.

By using askalem or interacting with our services, you agree to the collection and use of your data as outlined in this Privacy Policy.

2. Scope

This policy applies to:

•         All users of the askalem bot (e.g., creators, buyers, sellers)
   
•         Users accessing our website or platform (www.bot.askalem.com)
   
•         Personal data collected directly or via integrations (e.g., Discord)
   

This policy complies with global data privacy laws, including Singapore PDPA, EU GDPR, and other applicable standards.

3. Data We Collect

a. Discord-Linked Information

•         Discord user ID
   
•         Discord username and tag (e.g., User#0000)
   
•         Server IDs, server roles, and participation context
   
•         Bot interaction logs (e.g., commands, timestamps)
   
•         Profile picture and public metadata
   

b. Transaction & Deal Data

•         Crypto wallet addresses and payment metadata
   
•         Transaction timestamps, amounts, and counterparties
   
•         Structured deal terms and agreement history
   
•         KYC/KYB documentation (when required)
   

c. Device & Technical Data

•         IP address and location (approximate)
   
•         Device type, browser info, and language settings
   
•         Logs, cookies (if web access), and usage analytics
   

d. Optional/Voluntary Data

•         Contact info (email, Telegram, WhatsApp – if submitted)
   
•         User support requests, feedback, dispute communications
   

Note: askalem does not collect private Discord messages unless explicitly initiated via a command (e.g., /deal, /register).

4. How We Use Your Data

We process your data to:

•         Operate and improve the askalem bot
   
•         Facilitate safe and secure peer-to-peer payments
   
•         Detect and prevent fraud, abuse, and illegal activity
   
•         Comply with AML/CFT and sanctions obligations
   
•         Provide support and resolve transaction disputes
   
•         Analyze trends and improve service performance
   
•         Fulfill legal duties under Singapore and global law
   

5. Legal Bases (Where Required)

For users in the EU/EEA/UK, we rely on:

•         Performance of contract (executing your agreements)
   
•         Legal obligation (KYC/AML, sanctions compliance)
   
•         Legitimate interest (platform security, product analytics)
   
•         Consent (when collecting voluntary or optional info)
   

6. Sharing & Disclosure

We do not sell your personal data.
We may share data with:

•         Payment processors or crypto wallet infrastructure providers
   
•         KYC/AML verification services
   
•         Regulators, law enforcement, or courts (when legally required)
   
•         Service providers (e.g., cloud hosting, analytics tools) under data protection agreements
   

7. Global Data Transfers

Your data may be transferred to and processed in Singapore, the US, the EU, or other jurisdictions. We ensure lawful safeguards are in place for cross-border data transfers, including standard contractual clauses (SCCs) or equivalent mechanisms.

8. Data Retention

We retain your data only for as long as necessary to:

•         Fulfill contractual and legal obligations
   
•         Comply with AML/CFT regulations (typically 5 years)
   
•         Resolve disputes and enforce rights
   
•         Improve and secure the platform
   

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

•         Access your personal data
   
•         Correct or update your data
   
•         Request deletion (“right to be forgotten”)
   
•         Object or restrict certain types of processing
   
•         Export your data (data portability)
   

To exercise any rights, contact: [email protected]

We may ask for ID verification to protect your account.

10. Security Measures

We use industry-standard safeguards including:

•         End-to-end encryption
   
•         Role-based access controls
   
•         Bot-level abuse detection
   
•         Infrastructure firewalls and monitoring
   
•         Regular security reviews and compliance audits
   

However, no system is 100% secure. Always practice good online hygiene.

11. Children’s Privacy

askalem is intended for users aged 18+.
We do not knowingly collect data from minors. If you believe a child is using our bot, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Material changes will be communicated via our website, Discord, or direct notification (if email is available).
The last updated date will always reflect the current version.

13. Contact

Have questions, concerns, or requests? Contact our Data Protection Officer:

📧 dinara@askalem.com
🌐 bot.askalem.com
🏢 Aqyl AI PTE. LTD., 32 Pekin Street, #05-01, Singapore 048762